TERMS & CONDITIONS

TYPOGRAPHICAL ERROR


In the event that a www.thereeferspot.com product is mistakenly listed at an incorrect price, www.thereeferspot.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.thereeferspot.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.thereeferspot.com shall issue a credit to your credit card account in the amount of the incorrect price.

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GUARANTEES

ALIVE ARRIVAL- All of our livestock has a guarantee to arrive alive. However for somespecies we cannot offer a guarantee beyond arrival for one or more reasons outlined below.
Some species do not handle stress from environmental conditions well. These  can include poor water quality, harassment from tank mates or confined aquarium conditions. When stressed, these species can lose the ability to ward off infection and disease. Other species have such specialized feeding requirements that is difficult recreate in a aquarium and may succumb to malnutrition.



  • In the unfortunate event that your livestock item(s) Parrish within 3 hours of delivery or pickup, TheReeferSpot.com will fully refund you for the deceased item provided a detailed email is sent along with an attached photo of the deceased item out of water, and out of the bag, placed on a styrofoam or other white background.
  • Animals listed as or considered "Expert Only", or "Difficult" in care level only qualify for alive arrival.   These include, but not limited to: 


All leopard wrasse species
All anemones 
All shrimp
All octopus
​All jellyfish
All clams

All coral
All sharks and rays
All starfish
All dragonettes
All butterflyfish
All ribbon eels
​All boxfish
Bandit angels
Clarion angels
Golden Pygmy angels
Goldflake angels
​Griffis angels
Interruptus angels
Joculator angels
Multibarred angels
Venustus angels
Colini angels
Conspic. angels
Personifer angels
Regal angels
Borbonious anthias
Purple queen anthias
Sunburst anthias
Ventralis anthias
Blue eyed cardinal
Aberrant “koi” tangs
Achilles tangs
Black tangs
Clown tangs
Convict tangs
Dussumieri tangs
Fowleri tangs
Gem tang
Hybrid tangs
Sohal tangs
Crosshatch triggers
Earles wrasse
Flame wrasse
Labouti wrasse

Leopard wrasse
Lineatus wrasse 

Pintail wrasse
Scotts wrasse (aus)
All tank bred specimens only have an alive arrival guarantee.
All show sized fish.
  • Livestock visibly damaged due to ANY mishap in your aquarium is not covered.
  • Any damaged shipping material must be documented via valid photo as soon as it is discovered.
  • Replacement and free livestock is not covered.
  • Customer is responsible for the shipping of any replacement item.
  • Credits cannot be applied to the shipping cost.


 STAY ALIVE GUARANTEE ​

  • TheReeferSpot.com is happy to offer you a 3 day live guarantee on a majority of your marine life  purchases! The day it ships counts as a day. Though generous, we feel that extra long guarantees, isn’t a great way to encourage good reefkeeping. Understand that we care greatly for our animals and that they are very healthy before leaving our shop. 72 hours is more than enough time to switch the responsibility of the livestock from retailer to purchaser. We try our best to educate, and give suggestions to anyone in need. Any questions, feel free to ask.
  • If your marine life  does not survive 3  days after it has left our possession, TheReeferSpot.com will issue you a refund, replacement, or  store credit for a future marine life purchase, provided you email us with a valid photo. The day your animals are shipped counts as day 1. An item shipped on  Monday day 1) has until the end of Wednesday (day 3)
  • Photos must show deceased items out of the bag, out of water, and on a styrofoam or other white background for guarantee activation. 
  • No credit is given for any sick fish.
  • Store credit is not cash, it can only be used for marine life purchases, and does not count towards reduced shipping charges. 
  • Store credit cannot be combined with other coupon code related offers.  Use the offer that is best for you. 
  • Store credit is for marine life only and expires 60 days  after issue. 
  • If part of a fish, coral, or invertebrate package dies, we will credit you a prorated amount of the price of your package. 
  • Animals listed as or considered "Expert Only", or "Difficult" in care level are not applicable unless DOA
  • Livestock visibly damaged due to ANY mishap in your aquarium is not covered.
  • ​Any damaged shipping material must be documented via valid photo as soon as it is discovered.

  • Replacement and free livestock is not covered.

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For price matching info click here

For shipping info click here


LOCAL PICKUP

  • Minimum order for pickup: $100
  • ​All orders must be paid in full at least 12 hours prior to pickup.
  • thereeferspot.com determines the final pickup time .
  • Theres a 15 minute grace period for items to be picked up at a designated time and location. Customers not available to pick up at that time will be charged a non refundable $20 restocking fee taken from your refund. 
  • Once pickup time is missed, a new date must be scheduled, or a refund will be issued minus the restocking fee.
  • A "no call, no show" for pickup will result in a restocking fee. If the customer cannot be reached within 72 hours, the customer will recieve a refund of 60% of the total value.
  • We will not be responsible for any live item that's been purchased for no more than 72 hours of the purchase date, or a partial refund of 60% of the total value will be applied.
  • thereeferspot.com has the right to refuse to hold any livestock item.
  • Only partial refunds will be given to any items not picked up at the designated time. Restocking fees apply.
  • No order can be cancelled once pickup has been arranged, or has been paid for for a period of 12 hours or more unless the customer decides to have the order shipped.
  • All special orders and deposits are non refundable.
  • No C.O.Ds!

MISC.

  • All images of marine life are example pictures of the animal you will receive unless specifically labeled WYSIWYG.
  • No photos are doctored in any way, some corals may have a different appearance due to variable lighting systems.
  • Please note that while we go to great lengths to treat, quarantine and remove any unwanted parasites, hitchhikers, and other organisms from our marine life,  we highly recommend you performing your own quarantine. This is because sometimes on rare occasions, a can remain viable but not visible, despite our strict quarantine procedure. We always recommend that you properly quarantine anything new that you are adding to your tank. Any other reputable store would advise the same.
  • Thoroughly go over your order or invoice before paying. 
  • No sale, promotion, or coupon code can be combined in a single order. Featured sale items, and items posted in the $30 and under or bulk items such as crabs, snails, and frag packs are not eligible for any other discount or coupon code applied. But will count toward the free shipping subtotal.
  • ALL SALES ARE FINAL ​

- thereeferspot.com
[email protected]